We have prepared this Privacy Notice to explain how, why, and when we collect data from you on our website.
Please note that this Privacy Notice only applies to data that we collect when you visit the Teneo website at esp.teneo.be.
To learn what data we collect when you visit the websites of our advertiser clients, please visit the AdRoll Service Privacy Notice.
1. What data we collect and how we use it
We may collect the following categories of information on our website and use them for the purposes explained below.
Website activity: Data about your browsing activity on our website
Device and browser information: Technical information about the device or browser you use to access our website. For example, your device's IP address, and (in the case of mobile devices) your device type and mobile device's unique identifier such as the Apple IDFA or Android Advertising ID.
Contact Information: If you choose to provide your name, email address or phone number
Account Information: If you open a account, we will collect your username and a password and other information to necessary to open and access your account
Customer Service Information: Information you may provide to customer service including survey responses
Financial Information: Credit card number or other payment account information. This information is collected directly by our payments processor and not stored at Teneo.
Third party information: We may collect additional information about you from third party sources where we have the rights to do so.
We use this data to:
provide Teneo services and customer support
collect fees and troubleshoot problems
prevent potential fraud and enforce our Terms of Service
customize, measure, and improve our website and services
contact you by email or phone about your account or our services including to market our services to you
2. Data Sharing
We may disclose personally identifying information (PII) about you:
With our service providers: Companies we contract with who help with parts of our business operations. We require that our service providers only use your PII in connection with the services they perform for us.
With your service providers: Companies under contract with, or acting on your behalf, who handle data (such as a customer lists) on your behalf.
With our subsidiaries and related companies
In connection with legal proceedings: When we are under a legal obligation to do so, for example to comply with a binding order of a court, or where disclosure is necessary to exercise, establish or defend the legal rights of Teneo, our Advertisers or any other third party.
In connection with a sale of our business: If a third party acquires some or all of our business or assets, we may disclose your PII in connection with the sale.
We also share technical data that we collect about your browsing habits and your device (such as data relating to our cookies, tracking pixels and similar technologies) with other advertising companies in the digital advertising ecosystem. This enables them and us to better target ads to you.
Finally, we may disclose aggregated, anonymized information to our Advertisers and other third parties.
3. Cookies and related technologies
6. Data retention
PII is held no longer than necessary for our business purposes or to meet legal requirements.
We apply technical, administrative and organizational security measures to protect the data we collect against accidental or unlawful destruction and loss, alteration, unauthorized disclosure or access, in particular where the processing involves the transmission of data over a network, and against other unlawful forms of processing.
8. International transfers
We may transfer the information we collect about you to countries other than the country where we originally collected it for the purposes of storage and processing of data and operating our services. Those countries may not have the same data protection laws as your country. However, when we transfer your information to other countries, we will protect that information as described in this Privacy Notice.
9. Changes to this Privacy Notice
Changes to this Privacy Notice will be posted on this page. If we make a material change to our privacy practices, we will provide notice on the site or by other means as appropriate.
10. Contact us about questions or concerns
If you have any questions about this Privacy Notice, our privacy practices, or with Teneo generally, you can contact us